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Shipping & Delivery

Greetings from our efficient shipping and delivery team! Here at ModaMann, we recognize how important prompt and dependable delivery is to your overall buying experience. From the time you place your order until the thrilling moment you receive your shipment, we promise to give you a hassle-free and effective shipping experience.

Note: We ship the products all over the world, all shipments are made from the United States, UK, and a few of our other warehouses.

Please note that the above mentioned times are subject to change in the Christmas and holiday seasons.

What delivery options do I have?
Standard delivery 7 - 10 working days
Express delivery 5 - 7 working days
How can I track my order?
You can track your order here using our Order Status tool. You will need your order number and the email address used to place the order. You can also find your tracking status in your email "your order is on its way". Please check your junk/spam folder, if you haven't got the email.
When will I receive my order? 
The estimated delivery time is 7 - 10 working days. To know when you will receive your order, use our Order Status tool. You will need your order number and the email address used to place the order.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply or support email address. To ensure emails reach you, add the domain modamann.com to your safe senders list.
Which courier will deliver my order? 
We partner with various couriers. To know which courier is delivering your order, please go to your tracking email or access the Order Status tool.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 15-20 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
My order hasn't arrived yet. Where is my order?
As the tracking page is updated regularly, your order may still be out for delivery. If there is no movement after 5 working days, please contact our Customer care team indicating your order number and the email used to place the order. We will work with our delivery partner to locate your parcel.
What happens if my order arrives and I’m not home?
In this case, the courier will either: Deliver your order to a local collection point. You can check the collection point address on the tracking page. Deliver it to one of your neighbours. Attempt a second delivery. Access your tracking page here.
Why is my order coming in several packages?
When ordering several items, they may be shipped from various locations and therefore be delivered in multiple parcels. You will receive a tracking email per parcel, each containing a unique tracking number.
Why did I receive several tracking emails?
If you’ve ordered several items, that are coming from various locations, you will receive a tracking email per parcel, each containing a unique tracking number.
Can I choose a specific day/time for my delivery?
Our couriers do not offer the possibility to choose a specific delivery date or time. You can keep an eye on your parcel via the order status tool, using your order number and the email address used to place the order. Alternatively, you can check the courier website. Details can be found on the email "your order is on its way".
My tracking says my order was delivered but I didn't receive it. 
Sorry to hear this. Please follow the steps below:

1. Check to see if you received a delivery card from the courier.
2. If the courier was unable to find you, they may have left the parcel with one of your neighbours.
3. Check your tracking page in case the courier left your order at a collection point.

If you still haven't found your order, please contact our Customer Care team and we'll be happy to assist you, with your order number and email address used to place the order.
I received a wrong item.
We're really sorry you received a wrong item. Could we ask that you send it back to us and we'll refund you in full. All items must be returned to us within 10 days, unworn/unused and in the same condition as received. This includes the original packaging with all tags and labels attached. Shoes should be returned with the original shoe box. For more information on how to return, click here.
My item arrived damaged?
We're sorry to hear your item arrived damaged. When returning your item back to us, don't forget to select "product was damaged, dirty, worn" when asked for the reason of your return. For more information on how to return, click here.
What should I do if I'm missing an item? 
To get your order to you as quickly as possible, we may send your items separately. Check the order status tool or your shipping emails to make sure your item is not arriving in a different parcel. If you have received your full order and there is an item missing, please reach out to our customer care team here with your order number and email address used to place the order.
Can the delivery and billing addresses be different?
Yes, your delivery address can be different from your billing address. To use two different addresses, uncheck the ‘Use shipping information as the billing address’ box and enter the billing address.
Why was my order returned to ModaMann?
If the courier was unable to deliver the order, you should be able to track the reason as to why it is being returned by using the tracking link received in the "your order is on its way" email or the courier's shipping email. An order that is being returned to ModaMann cannot be resent back to you. You will be refunded in full once the return has been processed.
Will I have to pay for customs?
No, you won’t have to pay for customs. If you do receive a custom bill, please reach out to our Customer Care team.
Do you refund shipping fees if I return my order? 
If you return your entire order, your refund will include any shipping fees you may have paid. If you are only returning part of your order, your refund will not include the shipping fees.
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